Delivery & Returns
Beautiful puzzles delivered to your door and easy returns so you can focus on the joy of the puzzle.
Free delivery
Across Australia, both ways for most postcodes
Prepaid returns
Label included, no cost to you
Eco packaging
Reusable box & cotton pouches
Where We Deliver
We deliver to metro and regional areas right across the country — and the list keeps growing. The quickest way to know if we reach you is to pop your postcode into the checker on our home page for an instant answer. Here's a sense of where we currently deliver:
…plus many regional towns across Victoria and Queensland. Not sure if we reach you? Enter your postcode on our home page — you'll know in seconds.
Please note: We cannot ship to P.O. Boxes or Parcel Lockers.
For Perth customers we do recommend our 6 week subscription to allow for the longer delivery times.
A small delivery surcharge applies to some regional and Tasmanian postcodes — your postcode check will show it.
We're adding new areas all the time — register your interest if we don't reach you yet.
Delivery Timeframes
- Standard Delivery2–5 business days for most areas, Perth 5–8 days
- Order Processing1–2 business days before dispatch
- Tracking ProvidedYou will receive tracking information once your puzzles ship
What to Expect
- Secure PackagingPuzzles arrive in protective packaging to prevent damage
- Everything IncludedYour puzzles plus prepaid return materials
- No Signature RequiredSafe delivery to your address (unless you specify otherwise)
Delivery Schedule
- New SubscribersFirst delivery within 1 week of signup
- Returning MembersNext delivery processed 1–2 business days after we receive your returns
- Return CycleReturns between 4–6 weeks from subscription start date, depending on subscription options
Extension Available
Need more time? Log into your account to extend for an additional week (additional fee of $4 applies).
Reminder Emails
We will send friendly reminders as your return date approaches.
Our Packaging Promise
Every order arrives in a durable box holding two reusable cotton pouches. The box is designed for multiple round trips, made from 100% compostable materials and recycled cardboard. By renting rather than buying, you are part of a circular puzzle economy — one beautiful box, many happy homes.
Easy Returns in 5 Simple Steps
Returning your puzzles is quick and convenient!
New return options!
We've recently updated our returns — you can now choose courier pickup or AusPost drop-off, whichever suits you best.
Book Your Return
Visit our booking page to schedule your return. Select your preferred return date and choose your return method — courier pickup or AusPost drop-off.
Book Your ReturnRepack Your Puzzles
Use the same packaging your puzzles arrived in. Make sure all pieces are back in the puzzle bag, place bags back in the puzzle box and securely place in the original delivery bag.
Print and Apply Your Label
We'll email your shipping label the day before your selected return date. Print the label and attach it firmly to the outside of the bag.
Return Your Puzzles
Courier pickup: leave your box somewhere safe and accessible. Our courier will collect between 8am–5pm — no need to be home. AusPost drop-off: take your box to any post office at a time that suits you.
Relax
We'll check your returned puzzles. Your next puzzles will be in the post ready for you to enjoy!
Book Your Return
Visit our booking page to schedule your return. Select your preferred return date and choose your return method — courier pickup or AusPost drop-off.
Book Your ReturnRepack Your Puzzles
Use the same packaging your puzzles arrived in. Make sure all pieces are back in the puzzle bag, place bags back in the puzzle box and securely place in the original delivery bag.
Print and Apply Your Label
We'll email your shipping label the day before your selected return date. Print the label and attach it firmly to the outside of the bag.
Return Your Puzzles
Courier pickup: leave your box somewhere safe and accessible. Our courier will collect between 8am–5pm — no need to be home. AusPost drop-off: take your box to any post office at a time that suits you.
Relax
We'll check your returned puzzles. Your next puzzles will be in the post ready for you to enjoy!
Need Help?
Things do not always go to plan. When they do not, we have got you covered with simple solutions.
Running late on returns?
Log into your account to extend your rental period, or contact us to discuss options.
Contact usMissed your courier pickup?
Don't worry — the courier will usually attempt delivery again the next business day. If you need to reschedule, just let us know at info@theborrowedpiece.au.
Email usYour next cosy puzzle ritual is just around the corner.
We handle the logistics. You handle the pieces. Start your subscription today and have your first puzzle on your doorstep this week.